When one creates performance maps, their goal is to provide a meaningful learning experience that produces real business results and has a lasting effect on learners.
Performance mapping drives their decisions when selecting strategies and activities for training. The figure given below shows an example of how the business goal of improving customer service has been mapped out:
The performance mapping process has generated enthusiasm for the clients around (mating training with a purpose.
This unique approach makes a huge difference in shaping the design of a course and avoiding a boring and uninspired content push that learners soon forget.
Organizations that are considered to be the best companies to work for are the ones that understand the value in the commitment to training, realizing that if done right, the cost of training is truly worth the investment.