In the recent down economy, internal training departments sometimes seemed to be the first to feel the effects of downsizing.
The departments, fairly or not, were perceived as not really making a difference as producing a series of events that could be quickly forgotten.
In other cases, these departments may even have created over-training and burnout because the department focused on content output and not competency measurement.
One of Franklin Covey’s 7 Habits is, to begin with, the end in mind, and found that to be a useful perspective with many applications.
Specifically, the instructional designers have developed a performance model that provides a line of sight from the business goals directly to recommended learning activities.
This process is called performance mapping.